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The Consumer Information Center is intended to supplement the information provided in our schools' Campus Catalogs and other publications. In many instances, this website indicates where additional information relating to a subject may be located, either in one of our school's publications, on a school's website, or on a third-party website (e.g., the College Navigator website maintained by the National Center for Education Statistics). This website also serves to notify current and prospective students regarding the availability and location of consumer information in accordance with certain state and federal laws applicable to our schools. For assistance with any of the consumer information discussed herein, prospective and current students may contact the Campus President at the school during regular business hours. Requests also may be e-mailed to consumerinfo@pcitraining.edu.
Emergency Grants To Students – Cares Act
CARES Act Quarterly Budget and Expenditure Report
PCI Catalog –
You will find within this document the following information:
Our employees with Title IV loan responsibilities adhere to a code of conduct policy. This policy is available here and prohibits conflicts of interest for our financial aid personnel. Pinnacle Career Institute staff are required to comply with this code of conduct.
Page 39: https://www.pcitraining.edu/pci-catalog
ACCSC Graduation and Placement Rates - click here
The Student-Right-to-Know graduation rate for each Pinnacle Career Institute location is available at:
Current and prospective students also may request a copy of any Pinnacle Career Institute location’s Student-Right-to-Know disclosure from the Campus Director, or by emailing consumerinfo@pcitraining.edu.
In addition to providing the overall graduation rate, the College Navigator website also provides the Student-Right-to-Know graduation rate and Diversity of Student Body disaggregated by:
PCI Copyright Policy for Faculty and Students is located within the Student Handbook and includes possible Penalties for Violation Of Copyright Policy
Course schedule information is available upon request to any campus representative or campus director. Online courses are asynchronous with weekly deadlines.
In the event of a campus closure, the method of alerting the campus community without delay is our texting system. This system utilizes the mobile number on file for each student at the campus. In order to be listed as a student in this notification system, SMS Permission needs to be granted. To add or remove your number from the list, contact your Campus Director or Registrar. An email will also be used in conjunction with the text notification system.
Pinnacle Career Institute is committed to providing an accessible and supportive environment for students with disabilities, consistent with its obligations under Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990. Accordingly, Pinnacle Career Institute does not discriminate on the basis of disability against otherwise-qualified individuals in any program, service, or activity offered by a Pinnacle Career Institute school, and strives to ensure that no otherwise qualified individual with a disability is excluded, denied services, segregated, or otherwise treated differently than other individuals because of the absence of auxiliary aids or other appropriate services. However, accommodations cannot result in an undue burden to Pinnacle Career Institute or fundamentally alter the requirements essential to a program of instruction.
https://pcitraining.edu/pci-catalog - Page 74
Our textbooks are included in tuition. However, a listing of textbooks and costs is available at:
The transfer of credits is at the discretion of the receiving institution. Pinnacle Career Institutes policy for the receiving of credits from another institution is available in our catalog:
Pinnacle Career Institute recognizes the right to vote is a fundamental part of being a community at work and vital to our democracy. For your convenience, we are providing voter registration and assistance information below
Individuals also may visit their local post office to obtain a voter registration form, or visit the U.S. Election Assistance Commission at https://www.eac.gov/voters/register-and-vote-in-your-state to obtain a National Mail Voter Registration form. Each state has a different deadline for voter registration, but in most states, individuals will need to register at least 30 days before an election.
The plain language disclosure for Direct Subsidized Loans and Direct Unsubsidized loans under the William D. Ford Federal Direct Loan Program is available here:
Pinnacle Career Institute has been approved to participate in the National Council for State Authorization Reciprocity Agreements.
PCI is approved by NC-Sara to offer its distance education programs to students in other member states. The State Authorization Reciprocity Agreements, commonly known as SARA, provides a voluntary, regional approach to state oversight of postsecondary distance education. When states join SARA, they agree to follow uniform processes for approving their eligible institutions' participation. They also agree to deal with other states' SARA institutions in a common way when those institutions carry out activities in SARA states other than their own.
SARA's policies help protect students and provide benefits to both states and institutions carrying out distance education in multiple states. As of July 2019, 49 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands are members of SARA. About 1,993 colleges and universities are approved by SARA.
Effective beginning January 1, 2026: Institutions operating under SARA policies shall provide their and SARA’s complaint resolution policies and procedures to all students taking courses under SARA policies on the institution’s website and in the institution’s catalog or equivalent information provided either in print or electronically to students when they enroll.
https://www.pcitraining.edu/admissions/catalog
State Authorization and Reciprocity Agreement (SARA) Student Complaint and Grievance Process
Pinnacle Career Institute is a member of NC-SARA (National Council for State Authorization Reciprocity Agreements). In addition to ensuring that institutions are authorized to offer academic programs in other states, NC-SARA provides a pathway for students to submit consumer protection complaints (also known as grievances). Pursuant to NC-SARA’s rules, initial responsibility for the investigation and resolution of complaints resides with the institution. Further consideration and resolution, if necessary, is the responsibility of the SARA Portal Entity, which is the Missouri Department of Higher Education and Workforce Development.
Examples of consumer protection complaints for SARA purposes include, but are not limited to:
Step 1 – Internal Complaint Resolution Process:
The initial responsibility for resolving the complaint resides with the institution. Your first step as a student is to submit a complaint to:
Valerie Bujak
Campus President
Pinnacle Career Institute
11500 NW Ambassador Drive suite 221, Kansas City, MO 64153
Telephone 816-331-5700
email vbujak@pcitraining.edu.
Step 2 – External Complaint
If you are dissatisfied with the resolution of PCI’s grievance process, you may refer your complaint to the Missouri Department of Higher Education and Workforce Development (DHEWD). You may contact the department by calling 573.751-2361 or emailing Joshua Fischer at Joshua.Fischer@dwed.mo.gov.
The student will be directed to submit the complaint in writing, using a complaint form provided by the DHEWD. It may be mailed, scanned or faxed to the department and must include supporting documentation.
If there is no indication that institutional remedies have been exhausted, the complaint will be returned for that purpose. Complaints that fall within the jurisdiction of the department will be investigated and resolved as appropriate by the relevant unit of the DHEWD. All parties to the complaint will be notified of its resolution by mail.
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