Our Commitment to Privacy

Pinnacle Career Institute (“PCI,” “we,” “our,” or “us”) is committed to protecting your privacy while delivering high-quality educational programs and services. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, view our content (including videos), or interact with us online. We review and update this Policy regularly to reflect evolving laws, technologies, and best practices.

Eligibility and Audience

Access to this website is limited to United States residents who can form legally binding contracts. In compliance with the Children’s Online Privacy Protection Act (COPPA), no one under age 13 may use this site. If you are between 13–18, you may use the website only with the involvement of a parent or guardian.

Information We Collect

1. Information You Provide

 
• Name, address, phone number, and email address
 
• Program(s) of interest
 
• Information submitted through forms, requests, webinars, or video registrations
 
• Emails or messages you send us

2. Information Automatically Collected

Through cookies, pixels, analytics tools, and server logs, we may collect:

 
• IP address, browser, device type, and operating system
 
• Date and time of visit
 
• Pages viewed, links clicked, and time spent on site
 
• Referral sources
 
• Video engagement metrics (play, pause, completion)

Use of Cookies, Pixels & Analytics

Our website uses technologies such as cookies, analytics tools, and tracking pixels (e.g., Meta Pixel, Google Analytics). These tools may collect or receive data about your interactions with our website and video content.

Key points:

 
• We do not knowingly share personally identifiable video-viewing data without consent.
 
• Analytics and advertising partners may collect data under their own privacy policies.
 
• You can disable cookies in your browser settings.

Opt-out options for interest-based advertising:
www.aboutads.info/choices
www.networkadvertising.org/choices

How We Use Your Information

 
• Respond to requests for information
 
• Communicate about PCI programs, admissions, and services
 
• Improve website performance and user experience
 
• Analyze engagement with content, including videos
 
• Conduct marketing and outreach based on expressed interests
 
• Support school operations and compliance
 
• Prevent fraud and maintain security

Disclosure of Information

We may share information with trusted third-party partners who assist with:

 
• Website hosting and functionality
 
• Analytics and advertising
 
• Customer communication
 
• Operational or compliance activities

We do not sell or rent personal information. We may disclose information if required by law, to protect PCI’s rights, or as part of a business transfer.

Video Privacy & VPPA Compliance

PCI hosts and delivers video content. Viewing videos may generate data—such as video titles, URLs, and timestamps—that could be linked to identifiers.

To comply with the Video Privacy Protection Act (VPPA):

 
• PCI does not disclose identifiable video-viewing data without consent.
 
• Third-party tracking of video engagement occurs only after consent or in de-identified form.
 
• Video engagement tracking is disclosed in this Policy and through our cookie banner.
 
• Video activity accessed through a login is treated as protected personal information.

Wiretap, Communication & Analytics Disclosure

Certain state laws restrict the interception or sharing of electronic communications. PCI follows these standards by:

 
• Not recording or intercepting user communications without authorization
 
• Using analytics only for legitimate operational and security purposes
 
• Restricting vendors from unauthorized reuse of user data
 
• Requiring consent before activating tracking tools where legally required

Data Privacy & Consent — Legitimate Interests

PCI processes some personal data under the legal basis of legitimate interests, meaning processing is necessary for PCI’s operations while respecting your privacy. These interests include:

 
• Operating and improving PCI websites, systems, and learning platforms
 
• Measuring marketing performance and website engagement
 
• Maintaining institutional records for accreditation and compliance
 
• Preventing fraud and protecting system security
 
• Communicating with learners and prospective students about relevant programs

You may object to or restrict this processing through our Data Privacy Request Portal.

Submit a Data Privacy Request:
Data Privacy Request Portal

Your Choices, Consent & Privacy Requests

You may:

 
• Disable cookies or adjust cookie settings in your browser
 
• Withdraw consent for tracking tools at any time
 
• Opt out of marketing communications
 
• Request access, deletion, correction, or restriction of your data
 
• Object to processing based on legitimate interests

Submit requests here:
Data Privacy Request Portal

Data Protection

PCI uses administrative, technical, and physical safeguards to protect your information. While no system is perfectly secure, we take reasonable measures to prevent unauthorized access or misuse.

External Links

Our site may link to external websites not controlled by PCI. Please review their privacy practices before providing information.

State-Specific Rights

Depending on your state of residence (e.g., California, Colorado, Virginia), you may have rights including:

 
• Access to your personal data
 
• Deletion of your personal data
 
• Opting out of the sale or sharing of data
 
• Notice of categories of data collected

Use our Data Privacy Request Portal to exercise these rights.

Updates to This Privacy Policy

We may update this Policy periodically. Updated versions will be posted on this page with a revised effective date. Continued use of the website means acceptance of the updated Policy.

Contact Us

Pinnacle Career Institute
11500 N. Ambassador Dr., Suite 221
Kansas City, MO 64153
Email: DataPrivacy@pcitraining.edu
Phone: 816-331-5700
Privacy Requests:  Submit a Request

Effective Date: November 2025